If a candle is not right, tell us within 60 days of delivery and we will refund it. You do not need to send back an unburned candle, and you do not need to explain yourself beyond telling us what did not work, which helps us test better.
Damaged in transit is on us regardless of the window. Send a photo and we will replace it or refund it, whichever you prefer.
Refunds go back to the original payment method. Shipping charges are refunded when the fault is ours.